In a previous post I had highlighted the shortcomings of a mystery institution I referred to as the ReallyBigBank of America. In a nutshell, I switched to Wachovia because they were prepared to bend over backwards to help me out, whereas RBB of A could have cared less.
But something weird happened just a few days ago. I got a call. From a guy named Doug at Wachovia. As soon as he said who he was, I was holding my breath waiting for a sales pitch on credit protection, personal loans, life insurance, house insurance, pet insurance… whatever. BUT NO! Doug was calling to see (and i quote) "If I was happy with my experience setting up a new account with Wachovia"!!! And, "to let me know that ATM cards had already been sent out and your checkbook will ship later this week".
Of course, I initially assumed that this was merely patter to get me ready for a sales pitch. But that was it. No pitch, just Customer Service.
And that deserves a Tip O’ the Hat. I’m impressed!
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