Comments on: My $0.02 on Customer Service… http://blog.nicholasnapp.com/2007/08/31/my-002-on-customer-service/ Life, the Entrepreneurship & Everything... Thu, 09 Sep 2010 13:36:49 +0000 http://wordpress.org/?v=2.9.2 hourly 1 By: DisMonkey http://blog.nicholasnapp.com/2007/08/31/my-002-on-customer-service/comment-page-1/#comment-39 DisMonkey Wed, 05 Sep 2007 01:24:21 +0000 http://blog.nicholasnapp.com/2007/08/31/my-002-on-customer-service/#comment-39 And you should get compliments! One point I didn't make, but you reminded me: just because you are giving your product away for free does not mean you can get away with crappy customer service. Lijit is a great example of this -- you guys have been responsive, friendly and competent. What more could a customer ask for... And you should get compliments!

One point I didn’t make, but you reminded me: just because you are giving your product away for free does not mean you can get away with crappy customer service.

Lijit is a great example of this — you guys have been responsive, friendly and competent. What more could a customer ask for…

]]> By: Tara Anderson http://blog.nicholasnapp.com/2007/08/31/my-002-on-customer-service/comment-page-1/#comment-38 Tara Anderson Tue, 04 Sep 2007 23:48:08 +0000 http://blog.nicholasnapp.com/2007/08/31/my-002-on-customer-service/#comment-38 Customer service is the one part of business that never changes, whether you are doing it in web 2.0 or RL. I especially agree with your first three points and would like to add another to be mixed in there...treat your users/customers like real people. This strategy has worked like magic in every different job situation that I've used it in. I know, I know--it sounds crazy and groundbreaking, but we get compliments daily about our personal approach. Customer service is the one part of business that never changes, whether you are doing it in web 2.0 or RL. I especially agree with your first three points and would like to add another to be mixed in there…treat your users/customers like real people. This strategy has worked like magic in every different job situation that I’ve used it in. I know, I know–it sounds crazy and groundbreaking, but we get compliments daily about our personal approach.

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